In this blog, I am conducted a comparison research between Starbucks coffee at Kepong Jusco and The Coffee Bean & Tea Leaf at Desa Park City (DPC). I will take a short video at both coffee shops, and complete my observation from the videos. Besides that, I will also design a questionnaire for fill up by 10 customers from each shop. With the data from questionnaire, I will be analysing the different area satisfaction of customers such as beverage, services, staffs, environment, price and etc.
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